Return and Exchange info
If there are any issues with your order please contact lisa@shutthefrontdoor.com
Exchanges
If you would like to make an exchange, your item must be in new, unworn and unwashed condition. Please email for return shipping instructions. Once we receive the item back, we will issue a gift card via email for the price of the shirt. This gift card can be used for any items on our website. If your item is returned and has been worn or washed, it will be donated and no gift card will be issued.
***All exchanges being sent back to Shut The Front Door must be postmarked within 10 days of receipt of your original package.***
We DO NOT accept any exchanges on holiday related items.
Any exchanged packages postmarked after 10 days of receiving your original package will be refused by STFD and returned to the sender.
Returns
If you would like to return any items, they must be in new, unworn and unwashed condition. The package containing your return products must be post marked within 10 days of receiving your original package from STFD. Your items will be refunded less the cost of original shipping and there is also a 20% restocking fee for all returned merchandise. If any items are not in new condition, the items will be donated and no refund will be issued.
***All returned packages must be postmarked within 10 days of receiving your original package from STFD.***
We DO NOT accept any returns on holiday themed items or custom designs.
Any return packages postmarked after 10 days of receiving your original package will be refused by STFD and returned to the sender.
Customers are responsible for all shipping charges for returns and exchanges.
When returning or exchanging any items, please include the packing slip that was included in your order.
Please indicate on the packing slip whether you would like to exchange or return your items. Including this packing slip will help to expedite the return/ exchange process.
Please allow 7 business days for all exchanges and returns to be processed once we receive them. You will receive an email confirmation for your refund once it has been processed.